Refund policy

Shipping & Refund Policy

At KRAZY, we are committed to delivering quality products and ensuring a smooth shopping experience. Please read our shipping, return, exchange, and refund terms carefully before placing your order.

Return & Refund Policy

We do not provide cash refunds or refunds to the original payment method.

If you are eligible for a return, the approved amount will be issued as Store Credit. You can use this Store Credit to purchase another product from our store.

Return Eligibility

Return/Exchange requests must be raised within 24 hours of receiving the product.

To be eligible:

  • The product must be in its original and unused condition.

  • The product must not be washed, damaged, altered, or worn.

  • Original tags, labels, packaging, and accessories must be intact.

  • A valid Order ID or proof of purchase is required.

  • The product must be received by our warehouse for inspection.

Important: The returned product will first be inspected at our warehouse. Store Credit will be issued only after the product is received and successfully passes our quality inspection.

Exchange Only

Our policy is Exchange Only. We do not offer direct cash refunds.

If you are not satisfied with the product and it meets our return conditions, you can choose another eligible product from our store using the Store Credit issued after inspection.

If the selected replacement product is unavailable, you may choose another available product of an applicable value.

Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product, you must raise an exchange request within 24 hours of delivery.

Please provide:

  • Order Number

  • Clear photos/videos of the product

  • Photos/videos of the packaging

  • A brief description of the issue

After verification, we may arrange an exchange. The product may also be required to be returned to our warehouse for inspection.

Product Inspection

All returned products are subject to inspection at our warehouse.

Store Credit will be issued only after we verify that the product:

  • Is in acceptable original condition.

  • Has not been used, washed, worn, damaged, or altered.

  • Contains the required original tags and packaging.

  • Meets our return eligibility requirements.

If the product fails our inspection due to customer-caused damage, usage, washing, alteration, or missing tags/packaging, the exchange request may be rejected.

Store Credit

Once the returned product reaches our warehouse and passes inspection, the eligible Store Credit will be issued.

Store Credit can be used to purchase another product from KRAZY and cannot be converted into cash or transferred to a bank account.

Lost or Undelivered Shipments

If your order is confirmed as lost during shipping and the product is not delivered to you, we will provide Store Credit for the eligible order amount after verification of the shipment status.

Store Credit will be issued after the shipping/courier investigation confirms that the shipment has been lost.

If a shipment is delayed but is still in transit, Store Credit will not be issued until the shipment is confirmed as lost or undeliverable.

Shipping Policy

Orders are generally processed and dispatched after order confirmation.

Delivery timelines may vary depending on the delivery location, courier partner, weather conditions, operational delays, or other circumstances beyond our control.

Once an order has been shipped, delivery is handled by the respective courier/shipping partner.

Order Cancellation

Orders may be cancelled before they are dispatched, subject to our order processing status.

Once an order has been dispatched, cancellation may not be possible.

If an order is refused or returned due to an incorrect/incomplete address or repeated delivery failure caused by the customer, additional shipping or handling charges may apply where applicable.

Non-Eligible Returns

Exchange/Store Credit requests may be rejected in the following situations:

  • Request is raised after 24 hours of receiving the product.

  • Product has been used, worn, washed, or altered.

  • Product is damaged due to customer handling.

  • Original tags, labels, packaging, or accessories are missing.

  • Product shows signs of wear or misuse.

  • Product is returned without a valid Order ID/proof of purchase.

  • The return does not meet our inspection requirements.

Important Notice

No cash refunds will be provided. All approved returns are processed through Store Credit only, after the returned product is received and inspected at our warehouse.

By placing an order with KRAZY, you acknowledge and agree to the above Shipping, Return, Exchange, and Store Credit Policy.